If you have any questions please browse our FAQs below or Shipping & Returns. If you still can’t find the answer email us.

Note we are unable to ship internationally.

Beer Subscription Delivery

  • Can I add an authority to leave instruction so my beer subscription can be left if I'm not home?

    Yes, you sure can. If it is a new order you can add these instructions just before the payment screen however this is only available for pay by the month subscriptions. If it is a prepaid or existing subscription you are unfortunately unable to make the change through the website however we can...
  • Can I add delivery instructions?

    Yes. When placing your order you can indicate any specific delivery instructions you may have in the comments box. Please note deliveries are made Monday to Friday during business hours. Need more help? Contact us
  • Can I have a different address for delivery?

    Yes. When placing the order simply enter the address you would like to have the package delivered to. You can have a billing address and a separate delivery address. If you would like to change the delivery address of a beer subscription you can do so by logging into your account and clicking My ...
  • Can I pick up my beer subscription?

    At this stage for our beer subscriptions we do not currently offer in store pickup. Need more help? Contact us
  • Can I update my delivery address for my beer subscription?

    Absolutely! This can be done by logging into your beer subscription account here: https://beerclub.beercartel.com.au/account. Once logged in select 'change delivery address'. NOTE: If you are updating your address between the 13th and the end of the month please also contact us with the updated ...
  • How much is delivery?

    When you enter the delivery State on the Beer Club page, the pricing shown will be inclusive of shipping. Need more help? Contact us
  • What happens if my delivery details were incorrect?

    If there has been a delivery issue at our end we will re-deliver the package at no additional charge. If the delivery details you provided were incorrect we will contact you to arrange for either re-delivery or to pick-up from our store. Please note a re-delivery and admin fee will be charged. If...
  • What if I’m not home to receive the delivery?

    We recommend using a business address where possible as packages are delivered during business hours. If you do use your home address and aren’t home don’t worry. If a signature is not received on the day of delivery the package can be collected from your local Post Office - you have 14 days to t...
  • When are monthly club packs delivered?

    Beer Club orders are taken year round. For monthly subscriptions you will receive your first selection the month after you join, e.g. if you purchase in December, your first delivery will be the January selection. Unfortunately we are unable to hold off the first beer club delivery from being th...
  • Who can sign for the delivery?

    Because of the nature of the contents, an adult (18+) is required to sign for the package. To ensure this legal requirement is met, the person responsible for the delivery of the alcohol may ask to see some form of identification. Need more help? Contact us
  • Who delivers the beers?

    Beer Cartel uses Australia Post to deliver its packages using the Australia Post E-Parcel system, as well as other partner courier companies during busy periods. Packages are typically shipped in a brown or black cardboard box with Beer Cartel logos and fragile warnings. Need more help? Cont...