If you have any questions please browse our FAQs below or Shipping & Returns. If you still can’t find the answer email us.

Note we are unable to ship internationally.

Delivery

  • Can I ask that a parcel be left unattended?

    Yes, during the online checkout you can provide instructions for the parcel to be left in a safe place should no one be home. Please note this is solely at your own risk as we are unable to ascertain if the location is a safe place to leave a parcel unattended. By default Australia Post require a...
  • Can I place an order from overseas to have it delivered to an Australian address?

    Yes most definitely. Simply place the order as you normally would. Then at the checkout enter your address as the billing address and the Australian address as the delivery address. For all other shipping related information we have detailed information on our site www.beercartel.com.au/shipping-...
  • Can you delay a parcel from being shipped?

    Unfortunately due to the large volumes of parcels we dispatch we are unable to hold off / delay the dispatch of an order. The only orders that are shipped at a later date (depending on when purchased) are our Beer Club subscription packs which are sent out at the start of the following month. Sh...
  • Can you deliver to a hotel, office or hospital?

    We use Australia Post for our deliveries meaning we can reach any address that is listed with them. Please note for business, hotel, hopsital etc addresses you will need to provide all the required detail to ensure they parcel can be delivered. This includes, but is not limited to business name, ...
  • Can you deliver to a PO Box?

    Yes, we ship all parcels with Australia Post and they deliver to PO Boxes Need more help? Contact us
  • Can you deliver to Australia Post Parcel Lockers?

    Yes, we have customers that do use Australia Post lockers, however, as we understand it, the purchaser needs to ensure that the parcel locker locker facility is suitable for the parcel size etc. as not all parcel locker facilities are the same. Need more help? Contact us
  • Can you ship overseas? Do you deliver outside of Australia?

    We only deliver within Australia. Need more help? Contact us
  • Damaged article

    Apologies for this, 98% of our parcels reach their destination within the estimated time frames listed on our website. Please email us at support@beercartel.com.au and we'll get back to you asap. Need more help? Contact us
  • Do you guarantee next day delivery?

    Unfortunately we are unable to offer Guaranteed Next Day Delivery, as it is not something Australia Post offers for their beer delivery service. If you are located in Sydney you are welcome to visit our Sydney store in Artarmon, which is open 7 days. Need more help? Contact us
  • Do you have specific delivery day?

    Through our shipping partner Australia Post we are unable to provide a specific delivery date. Dispatch and estimated delivery timeframes can be found on our site at www.beercartel.com.au/shipping-returns and are accurate for 98% of parcels we ship. Need more help? Contact us
  • Do you include an invoice with pricing in your orders?

    To minimise our impact on the environment, no invoice or packing slip is included. We know many orders are gifts, if you have added a gift message at the checkout this will be included with the order. You will be emailed a tax invoice which is also your order confirmation. Need more help? Con...
  • Do you offer express/next day shipping?

    Express/next day shipping is only available on a few seasonal select products and will be marked on the specific product page. For complete delivery information please visit our delivery page: https://www.beercartel.com.au/shipping-returns/ If none of the products you are interested in are avai...
  • Do you ship / deliver internationally?

    Unfortunately not, we only deliver within Australia. Need more help? Contact us
  • Freight is expensive, do you offer discounts?

    Beer is a heavy and fragile product making it an expensive product to ship. We actually subsidise the Shipping & Handling component for orders so are unable to offer further discounts. We do however offer the following: - 10% off 10 or more singles purchased in our Sydney store (no subsidin...
  • How long is delivery to [insert location]?

    Shipping Times All orders are shipped within 1 business day (except for club orders which are shipped in the first week of the following month of order). We are unable to hold orders for delivery on a specific date.You will receive tracking details as soon as your order has shipped. If you have ...
  • Incorrect stock delivered

    All orders are double checked prior to dispatch to ensure minimal picking errors, however errors may occur, but extremely rarely. Please email us at support@beercartel.com.au and we'll get back to you asap. Need more help? Contact us
  • I ordered before 4pm why has my order not shipped yet?

    We have a daily pickup at 4pm each weekday, however, this does not guarantee same day dispatch for all orders. We allow 1 business day for processing and dispatching online orders. As a general rule of thumb if your order is placed by 9am on a weekday it will most likely be dispatched same day (p...
  • I've entered the delivery address incorrectly, entered wrong email or phone number

    If you've entered the delivery address wrong or incorrect, or need to change your address please contact us with your email address, order number and correct address. We aim to get orders sent out as quickly as possible. If it has not already been sent we'll get this updated to then go out to the...
  • My order has not yet been sent / is still listed as awaiting fulfilment on website.

    Online orders are dispatched within 1 business day, except for beer subscription orders which are dispatched in the first full week of the month. For complete delivery information please visit our delivery page: https://www.beercartel.com.au/shipping-returns/ Once your order is dispatched you wi...
  • Parcel not yet arrived

    Apologies for this, 98% of our parcels reach their destination within the estimated time frames listed on our website. Please email us at support@beercartel.com.au and we'll get back to you asap. Need more help? Contact us
  • What happens if my Parcel is damaged in transit?

    If a parcel is damaged we are normally notified by Australia Post. Once our Beer Delivery Experts are notified we then look to remedy the issue as soon as possible. On some occasions we do not receive immediate notification from Australia Post so always recommend customers let us know if they are...
  • What is my order shipped in?

    Our orders are shipped in Beer Cartel branded boxes. Need more help? Contact us
  • Where in Australia do you deliver?

    We deliver Australia-wide using the Australia Post network, except for those areas which are classified as "dry areas" by the government. These are located in remote parts of QLD and NT. Need more help? Contact us